Player account

  • We allow only one account per person,household, e-mail address, credit card and IP address. Minimum age for registration is 18 years old or applicable age limit in your jurisdiction. 

  • If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

  • Players who create multiple accounts with sole intention of taking advantage of HappyHugo casino’s bonus promotions will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.

  • HappyHugo reserves the right to close player accounts at its sole discretion without prior notice.

  • Any player balance will be forfeited upon account closure.

  • If an account is inactive for 60 days, an inactivity fee of €5 per month will be deducted from the player account. If the player's real money balance is reduced to zero, the account will be frozen until the player contacts the support.

  • Use of VPN to mask or hide true IP address, in order to take advantages of bonuses or other promotions, is not allowed. Such action may lead to closure of account and confiscation of account balance. 

Restricted Countries

  • Bonuses on HappyHugo are only available for players that can claim them in the Cashier deposit page. If you cannot see the bonus upon making a deposit, that means that players from your jurisdiction are not eligible for our bonuses.

Account verification

  • For security and license requirements HappyHugo may request KYC (Know Your Customer) documents at own discretion. Most common reason is validation of details prior to big withdrawals (age verification, fraud prevention, promotion restrictions). Please send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

  • The documents requested may include, but are not limited to:

    • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

    • A photo of front and back of the signed valid credit card(s) used for depositing

    • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

    • A photo of valid Bank Statement or screen shot showing IBAN, BIC (Swift) and your name.

  • Any violation of the verification process is a violation of HappyHugo's Terms & Conditions as well as providing false information, forged information or deliberately withholding information about identity and security information. As the result of a breach of the Terms & Conditions, HappyHugo has the right to close the player account and seize the assets available on the account. In some cases, withdrawals may be cancelled and funds not refunded to the customer.

Bonuses and free spins

  • 10 registration free spins on Starburst are available on the player’s account on completed registration.

  • The registration free spins expires 7 days after the registration.

  • Only players in Austria, Finland, Iceland, Ireland, New Zealand, Norway, Sweden and Switzerland are eligible for the registration free spins. 

  • Any amount won with free spins that does not require a deposit has a max win of €80 or equivalent in another currency. Any exceeding amount from the free spins will be forfeited and removed from the player account. 

  • Any free bonus that does not require a deposit is a subject to a maximum withdrawal amount of €80. Any exceeding amount from the winnings will be forfeited and removed from the player account.

  • All winnings from bonus money and free spins are wager free and eligible for withdrawal. Bonus money is non-cashable and will be removed from balance upon withdrawal of winnings.

  • Only one registration free spins and welcome bonus are allowed per player, account, address, computer and IP address. HappyHugo reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

  • Unless otherwise stated, the minimum deposit required in order to receive any bonus is €20 or equivalent in another currency.

  • The bonus money is valid for 30 days from date of issue. After 30 days the bonus money is forfeited.

  • The player has to claim the bonus from the cashier. If, for any reason, the bonus is not issued, it is the players responsibility to contact the support immediately in order to claim the bonus. No bonus will be credited after the deposit is used.

  • Bonus money cannot be claimed or issued while the player has a pending withdrawal. 

  • Bonuses and promotions are only available for players with an active player account. Upon account suspension or closure all campaign gains will be forfeited.

  • Maximum bet while having an active bonus, is €10 per spin/game.

  • Upon receiving cash winnings from promotions or other similar campaigns, maximum bet is €10, unless otherwise stated in each specific promotions.

  • Free spins have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.

  • Winnings from Welcome bonus and Deposit bonus (excluding Club Hugo bonuses) are a subject to a maximum withdrawal amount of 10x the deposit amount or up to €1000. Any remaining funds won with the bonus will be deducted from the player balance.

  • HappyHugo reserve the right to exclude players from bonus offering at own discretion and void winnings if max bet rule has been violated.

  • HappyHugo reserves the right to exclude any member from bonus offers if HappyHugo’s management deems that the player has a pattern that indicates bonus abuse.

  • Bonuses offered by HappyHugo are solely intended for genuine recreational players only. Player betting patterns and activity are constantly monitored to ensure this.

  • Deposits made by Skrill or Neteller will not qualify for deposit bonuses.

  • Boost bonus feature: You shall not delay any game round in any game, including free spins and in-game bonuses, to a later time and/or make new deposits while you have free spins or in-game bonuses available in a game. In such cases, HappyHugo reserve the right to confiscate all winnings related to such game/bet pattern.

  • Syndicate play or collision is not allowed, including but not limited to, in order to take advantages of bonuses or other promotions. In such events, HappyHugo reserve the right to close any/all related accounts and confiscate account balance(s).

  • In the event that the HappyHugo deems at its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus offered on the site or by support operators, HappyHugo shall have the right to block or terminate your account and in such circumstances, HappyHugo shall be under no obligation to refund any funds that may be in your account.

Note: Sometimes specific terms and conditions apply to specific promotions.


  • HappyHugo reserves the right to cancel or alter any promotion or offer at any time without prior notice.

  • HappyHugo reserves the right to exclude a player from receiving the promotions at any time.

  • Each promotion has its own terms and conditions which are published on the HappyHugo's Club Hugo page under each promotion’s descriptive text.

  • By participating in the promotions and/or accepting to receive the bonus/es offered by HappyHugo, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed hereunder.

  • In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of HappyHugo’s Customer Support via email or live chat for a more detailed explanation.

  • In case of any dispute, the decision taken by HappyHugo’s management is final. HappyHugo also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions and In case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions.

  • Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.

Security, Jurisdiction and Tax

  • Player is responsible to keeping account details and password confidential and safe. 

  • Player is responsible to follow laws of gambling and tax of winnings in their country of residence. 

  • HappyHugo will not disclose any information of your net winnings or account details.


  • Deposit and withdrawal should be from/to own bank account/credit cards, including but not liming to Skrill and Neteller.

  • Minimum withdrawal amount is €80 or equivalent in another currency, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

  • Maximum withdrawal amount processed to a player is €20,000 per month or €5,000 per week unless a higher amount has been agreed with HappyHugo’s management.

  • If a player makes more than 10 withdrawals within 30 days, HappyHugo has the right to add an administrative fee of €5 per transaction, which is deducted from the withdrawal amount. The fee is taken from withdrawal number 11 and forward within the 30 days period.

  • Bonus money is non-cashable, meaning bonus(es) rewarded since previous deposit will be deducted from balance upon processing withdrawal. In certain cases HappyHugo reserve the right to enforce 1 time turnover of deposit amount before withdrawal. 

  • HappyHugo reserves the right to, under special circumstances,  charge a withdrawal fee at its sole discretion.


  • This site is operated by Danguad Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

  • Deposits and withdrawals to and from the cash player account using Neteller are made through Myeg B.V. company E-Wallets.

  • Deposits and withdrawals to and from the cash player account using Skrill, PaySafeCard, Wirecard, CNG and Adyen are made through the company Danguad Ltd, a limited company with registration number HE 304422, having it’s registered address at Agiou Antoniou 2, 2002 Strovolos, Nicosia, Cyprus.

  • Withdrawals from Happy Hugo are paid in the currency of Euro, regardless of the currency of the players account. Due to exchange rate fluctuation, the amount received in players bank account may differ from the original withdrawal amount. HappyHugo holds no responsability for any exchange rate fluctuation.

  • Danguad Ltd is fully owned by Myeg B.V.


  • HappyHugo does not tolerate abusive or aggressive language/behaviour towards company representatives, which includes but not limited to chat and email. HappyHugo reserve the right to close player accounts in violation of this, as well as individuals which are actively trying to slander HappyHugo on social media or similar. You shall not publish or make statements about HappyHugo which are untrue, malicious and/or may damage the company in any way.

  • HappyHugo reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in HappyHugo.

  • In case of any differences in the terms and conditions between the English and the other languages displayed on the HappyHugo website, the English language version will always prevail.

Latest update 11.10.2018


This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.


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