TERMS AND CONDITIONS

Player account

  • We allow only one account per person,household, e-mail address, credit card and IP address. Minimum age for registration is 18 years old or applicable age limit in your jurisdiction. 

  • If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

  • Players who create multiple accounts with sole intention of taking advantage of HappyHugo.com casino’s bonus promotions will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.

  • HappyHugo reserves the right to close player accounts at its sole discretion without prior notice.

Accepted countries

  • Following countries are eligible for bonuses: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany, Ireland, Italy, Japan, Mexico, New Zealand, Norway, Portugal, Spain, Sweden and Switzerland.  

  • Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino: Curacao, Israel, Hungary, United States and US territories, UK, Thailand and The Netherlands.

Account verification

  • For security and license requirements HappyHugo may request KYC (Know Your Customer) documents at own discretion. Most common reason is validation of details prior to big withdrawals (age verification, fraud prevention, promotion restrictions). Please send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

  • The documents requested may include, but are not limited to:

    • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

    • A photo of front and back of the signed valid credit card(s) used for depositing

    • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

    • A photo of valid Bank Statement or screen shot showing IBAN, BIC (Swift) and your name.

Bonuses

  • All winnings from bonus money are wager free and eligible for withdrawal. Bonus money is non-cashable and will be removed from balance upon withdrawal of winnings.

  • Only one welcome bonus is allowed per player, account, address, computer and IP address. HappyHugo reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

  • Unless otherwise stated, the minimum deposit required in order to receive any bonus is €20 or equivalent in another currency.

  • Maximum bet allowed with bonus money or winnings derived from promotions (E.g Monday Madness and Friday Cash drop) is €10.

  • Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.

  • To be eligible for free spins in Weekly promotions such as Monday Madness and Friday Cashdrop, you need to have made at least one deposit of €20 during the previous week.

  • HappyHugo reserve the right to exclude players from bonus offering at own discretion and void winnings if max bet rule has been violated.

  • Bonuses offered by HappyHugo are solely intended for genuine recreational players only. Player betting patterns and activity are constantly monitored to ensure this.

  • Deposits made by Skrill or Neteller will not qualify for deposit bonuses.

  • In the event that the HappyHugo.com deems at its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus offered on the site or by support operators, HappyHugo.com shall have the right to block or terminate your account and in such circumstances, HappyHugo.com shall be under no obligation to refund any funds that may be in your account.

Note: Sometimes specific terms and conditions apply to specific promotions.

Promotions

  • HappyHugo.com reserves the right to cancel or alter any promotion or offer at any time without prior notice. HappyHugo.com reserves the right to exclude a player from receiving the promotions at any time.

  • Each promotion has its own terms and conditions which are published on the HappyHugo.com’s Club Hugo page under each promotion’s descriptive text.

  • By participating in the promotions and/or accepting to receive the bonus/es offered by HappyHugo.com, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed hereunder.

  • In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of HappyHugo.com’s Customer Support via email or live chat for a more detailed explanation.

  • In case of any dispute, the decision taken by HappyHugo.com’s management is final. HappyHugo.com also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions and In case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions.

  • Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.

Security, Jurisdiction and Tax

  • Player is responsible to keeping account details and password confidential and safe. 

  • Player is responsible to follow laws of gambling and tax of winnings in their country of residence. 

  • HappyHugo will not disclose any information of your net winnings or account details.

Withdrawal

  • Minimum withdrawal amount is €80 or equivalent in another currency, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

  • Maximum withdrawal amount processed to a player is €10,000 per week.

  • Bonus money is non-cashable, meaning bonus(es) rewarded since previous deposit will be deducted from balance upon processing withdrawal. In certain cases HappyHugo reserve the right to enforce 1 time turnover of deposit amount before withdrawal. 

Banking

  • This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

  • Deposits and withdrawals to and from the cash player account using Neteller are made through Myeg B.V. company E-Wallets.

  • Deposits and withdrawals to and from the cash player account using Skrill, PaySafeCard, Wirecard, CNG and Adyen are made through the company Flavidus Ltd, a limited company with registration number HE 304422, having it’s registered address at Agiou Antoniou 2, 2002 Strovolos, Nicosia, Cyprus.

  • Withdrawals from Happy Hugo are paid in the currency of Euro, regardless of the currency of the players account. Due to exchange rate fluctuation, the amount received in players bank account may differ from the original withdrawal amount. HappyHugo holds no responsability for any exchange rate fluctuation.

  • Flavidus Ltd is fully owned by Myeg B.V.

Other

  • HappyHugo.com reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in HappyHugo.com.

  • In case of any differences in the terms and conditions between the English and the other languages displayed on the HappyHugo.com website, the English language version will always prevail.

Latest update 03.04.2017

 

This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.

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