PRIVACY POLICY

Privacy Protection is a top priority at HappyHugo and we declare to always keep our players’ privacy protected and handle the information that is trusted in our care with utmost respect and discretion.

Information collected by HappyHugo

The personal information we collect when you register with HappyHugo consists of your first and last name, email address, birth date, gender, address, city, zip Code, country and mobile phone number. Additionally, we collect transactional information when you visit the website or use any of HappyHugo’s products and/or services. This includes information about your gaming and monetary transactions and the use of our financial products and services.

When you visit happyhugo.com, the site automatically records information from your computer and browser such as: IP address, cookie information, software and hardware information and the pages you visit.

Occasionally, we  may also collect information from the surveys we carry-out and other customer research we conduct.

In order to prevent any identity thefts or other safety issues and for legal purposes, we are eventually asking you to establish your identity to HappyHugo. For this purpose, we require copies of certain documents.

The documents requested may include, but are not limited to:

  • Copy of a personal identification document (ID, Driver’s license, or Passport)

  • Copy of front and back of the signed credit card(s) used for depositing funds into your HappyHugo account

  • Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account

  • Copy or screen shot of Bank statement

For which purposes is player information collected?

Below is a list for the main reasons why player data is collected by HappyHugo :

  • Player Account Management – To manage player account details and keep track on bonuses/promotional activities
  • Improved Customer Service – Using your personal information to help us improve the quality and efficiency of our customer service and provide more personalized assistance
  • Financial transaction services – To provide you with banking services and process your financial transactions. This information is strictly protected and is exclusively shared with the relative banking service providers.
  • Communication - We may use your email, phone number and other information you have provided for us to communicate and respond to requests and questions, send you SMS, AMS or give you a personal phone call from our ClubHugo team. If you subscribe and opt-in to our mailing list, we may send you emails about HappyHugo news, updates, promotions, products and services information. The communication frequency may change from daily, to weekly, to monthly. If you want to unsubscribe and remove yourself from our mailing list, you can contact our Support via live chat or email and request for un-subscription or else, you can click on the “unsubscribe” button at the bottom part of one of our emails for immediate un-subscription!
  • Security - We use the information given to us to protect our players from possible identity thefts and from other means of abuse.
  • Cookies -We use cookies on HappyHugo in order to provide our players with a more customizable experience. Every time you come back to play at HappyHugo, the page preferences are already set according to your liking!

How your information is protected on HappyHugo

To guarantee the player information safety at all times on HappyHugo, we use multi layered security procedures when dealing with sensitive information. All the information exchanged between you and HappyHugo is protected with SSL digital encryption and stored in our vault like servers that are guarded with the latest firewall technology available. Our HappyHugo database is monitored at all times in case of unauthorised access.

Information Sharing and Disclosure

HappyHugo stands behind your right to privacy and we are dedicated on protecting all the information that is trusted in our care. HappyHugo declares that it does not share or disclose your information with any third-parties, except in the following circumstances:

  • To provide the information to trusted partners who work on behalf of or with HappyHugo under strict confidentiality agreements. These companies may use your personal information to help HappyHugo to communicate with you. However, these companies do not have any independent right to share this information.
  • To respond to subpoenas, court orders, or legal processes, but also establish or exercise our legal rights or defend against legal claims.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HappyHugo’s terms of use, or as otherwise required by law.
  • In the event that HappyHugo is acquired by or merged with another company. In this case, you will be notified, before information about you is transferred and becomes subject to a different privacy policy.

Deleting the information

All the information you have given to HappyHugo is rightfully yours. As long as you decide to remain a customer of happyhugo.com, we will keep this information for the purpose to provide you with our services. At your own discretion and at any given time, you can request a copy of all the information we have collected from you and request for deletion.

Changes in Privacy Policy

If any changes are made to HappyHugo privacy policy it will be stated on this page. If any critical changes are to be made, we will use all agreed means of communication to inform you about this.

Contact Us

If you have any questions concerning our Privacy Policy or anything else, feel free to contact us at any time:

Website: www.happyhugo.com
E-mail: hugo@happyhugo.com 
Phone : +248 649 524
Address:  Flavidus Limited
Agiou Antoniou 2, Strovolos
2002 Nicosia
Cyprus

LIVE SUPPORT 9.00 - 22.00 CET

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