Hugo Help page

Click on the Register button on the HappyHugo.com homepage, follow the instructions and start your journey with wager free bonuses on EVERY deposit!

In an ideal world HappyHugo.com would love to allow anyone above legal age to become a member, but unfortunately, due to different legislations, some countries have legal restrictions which are out of our control.

Before opening an account, we suggest you check our full list of prohibited countries under Terms & Conditions.

Click on ”Log in” at the top of the HappyHugo homepage and choose Forgot password. Enter the requested information and an email will be sent to you with information on how to reset your password.

You can also contact HappyHugo support via live chat or email: hugo@happyhugo.com/ to have your password recovered or reset.

Privacy Protection is a top priority at HappyHugo.com and we declare to always keep our players’ privacy protected, ensuring all the information is protected with multiple different safety procedures. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about HappyHugo’s Privacy Policy.

Upon your first withdrawal you will be asked to verify your account and personal details. To do so, simply send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

The documents requested may include, but are not limited to:

  • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

  • A photo of front and back of the signed valid credit card(s) used for depositing (Please cover the 8 middle digits and CVV that is found on the back of the card. The card also needs to be signed on the back)

  • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

  • A photo or screen shot of valid Bank Statement (Your name, account number, IBAN and BIC number must be visible)

Once you have created and verified your HappyHugo.com account, you are ready to place a deposit.

Click on ”Cashier” on the top right corner when you logged, choose your preferred depositing method and proceed to deposit by following the displayed instructions.

HappyHugo.com offers a vast range of depositing methods from different service providers.

You can see the full list of available method from our ‘Deposit’ page, please note that our bonuses are not available for deposits with Skrill or Neteller.

The minimum deposit you can make is 20EUR, 30 AUD, 30 CAD, 30 NZD, or equivalent in another currency.

Log into your HappyHugo.com account, click on ‘Cashier’, choose the withdrawal method and add the amount you want to withdraw.

Upon your first withdrawal you will be asked to verify your account and personal details. To do so, simply send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

The documents requested may include, but are not limited to:

  • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

  • A photo of front and back of the signed valid credit card(s) used for depositing. The first 6 digits and the last 4 digits of the card number must be visible. Please cover the CVV that is found on the back of the card. The card also needs to be signed on the back.

  • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

  • A photo or screen shot of valid Bank Statement (Your name, account number, IBAN and BIC number must be visible)

There are various reasons for a failed withdrawal.

The most common reasons are trying to withdraw an amount which is lower than the minimum withdrawal amount and the request for you to verify your account by uploading requested documentation.

If the problem persists or you need further assistance, kindly contact our Customer Support via live chat or email: hugo@happyhugo.com

The minimum withdrawal amount is 80 EUR, 120 AUD, 120 CAD, 120 NZD, or equivalent in another currency.

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Yes, with the Welcome bonus package at HappyHugo you can benefit from extra bonus on your first five deposits with Visa, Mastercard and Paysafe to the value of up to €1000.

  • 1st deposit: 100 % bonus up to €200
  • 2nd deposit: 50 % bonus up to €200
  • 3rd deposit: 25 % bonus up to €200
  • 4th deposit: 25 % bonus up to €200
  • 5th deposit: 25 % bonus up to €200

On top of that you will also receive free spins the following Monday as part of our Monday Madness promotion!

More information can be found on the Club Hugo page.

Can it really be true? - Yes it can!

All bonuses are given as bonus money and cannot be withdrawn, however funds won with bonus money are available for withdrawal. The bonus amount that you received will be deducted from your balance upon withdrawal.

Free Spin bonuses also doesn't have any wagering requirements. That means that any winnings derived from free spins will appear on your account as real cash straight away!

Unless otherwise stated, the minimum deposit required in order to receive any bonus is €20 or equivalent in another currency.

Maximum bet allowed with bonus money or winnings derived from promotions (E.g Monday Madness and Friday Cash drop) is $15.

Log into your HappyHugo.com account, click on ‘Cashier’, choose your preferred payment method. 

Enter the amount of your deposit and the bonus that you are eligible for will automatically be credited to your account when your deposit has been done. No bonus code is needed - all is simple and fun!

Please note however that deposits with Skrill and Neteller does not qualify for bonuses.

 

At HappyHugo you will get a wager free bonus on every deposit with Visa/Mastercard and Paysafe.

For your first 5 deposit you will get our welcome package of up to €1000 in wager free bonus and after that you are automatically a member of Club Hugo where you will get 10-30% bonus on all your deposits depending on your Club level.

We also offer weekly promotions with extra offers of deposit bonuses and free spins. Check the Club Hugo page for details of our available bonuses/promotions.

HappyHugo.com offers a vast range of casino game like classic virtual and live dealer table/card games, video poker and video slots from the leading game providers: Netent, GameArt, iSoftBet, PragmaticPlay, HollywoodTV and Betsoft.

Yes, HappyHugo.com offers many different jackpot games. You can easily find the Jackpot Games by clicking on ‘Jackpot’ on the games menu on HappyHugo.com’s homepage.

Yes, Most of the games available on HappyHugo.com are also accessible on mobiles and tablets.

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