Hugo Help page

Click on the Register button on the HappyHugo homepage, follow the instructions and start your journey with wager free bonuses on EVERY deposit!

In an ideal world HappyHugo would love to allow anyone above legal age to become a member, but unfortunately, due to different legislations, some countries have legal restrictions which are out of our control.

Before opening an account, we suggest you check our full list of prohibited countries under Terms & Conditions.

Click on ”Log in” at the top of the HappyHugo homepage and choose Forgot password. Enter the requested information and an email will be sent to you with information on how to reset your password.

You can also contact HappyHugo support via live chat or email: hugo@happyhugo.com/ to have your password recovered or reset.

Privacy Protection is a top priority and we declare to always keep our players’ privacy protected, ensuring all the information is protected with multiple different safety procedures. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about HappyHugo’s Privacy Policy.

Upon your first withdrawal you will be asked to verify your account and personal details. To do so, simply send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

The documents requested may include, but are not limited to:

  • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

  • A photo of front and back of the signed valid credit card(s) used for depositing (Please cover the 8 middle digits and CVV that is found on the back of the card. The card also needs to be signed on the back)

  • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

  • A photo or screen shot of valid Bank Statement (Your name, account number, IBAN and BIC number must be visible)

Once you have created and verified your account, you are ready to place a deposit.

Click on ”Cashier” on the top right corner when you logged, choose your preferred depositing method and proceed to deposit by following the displayed instructions.

HappyHugo offers a vast range of depositing methods from different service providers.

You can see the full list of available method from our ‘Deposit’ page, please note that our bonuses are not available for deposits with Skrill or Neteller.

The minimum deposit you can make is 20EUR, 30 AUD, 30 CAD, 30 NZD, or equivalent in another currency.

Log into your account, click on ‘Cashier’, choose the withdrawal method and add the amount you want to withdraw.

Upon your first withdrawal you will be asked to verify your account and personal details. To do so, simply send your valid copies from photos or print screens of personal documents to hugo@happyhugo.com

The documents requested may include, but are not limited to:

  • A photo of a valid personal identification document (ID, Driver’s license, or Passport)

  • A photo of front and back of the signed valid credit card(s) used for depositing. The first 6 digits and the last 4 digits of the card number must be visible. Please cover the CVV that is found on the back of the card. The card also needs to be signed on the back.

  • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

  • A photo or screen shot of valid Bank Statement (Your name, account number, IBAN and BIC number must be visible)

There are various reasons for a failed withdrawal.

The most common reasons are trying to withdraw an amount which is lower than the minimum withdrawal amount and the request for you to verify your account by uploading requested documentation.

If the problem persists or you need further assistance, kindly contact our Customer Support via live chat or email: hugo@happyhugo.com

The minimum withdrawal amount is 80 EUR, 120 AUD, 120 CAD, 120 NZD, or equivalent in another currency.

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How about 200% in bonus - completely wager free!
Deposit €20 - 100 and get my welcome treat of 200% extra to play with.

It is as easy as 1 2 3:

  1. Make a deposit and claim the welcome bonus from the cashier.
  2. Enjoy the extra bonus boost on any game.
  3. Cash out your winnings whenever you like.

So simply claim the bonus from the cashier upon making your deposit, no bonus code needed. If the bonus for some reason wasn't credited to your account, please contact my crew straight away and they will assist you.

More information can be found on the Club Hugo page and check out the Terms & Conditions.

Everything you win when you play with bonus money becomes your own real cash, and is immediately available for withdrawal. However, the bonus money you received is not available for withdrawal. So instead of complicated wagering requirements, you can cash out your winnings straight away - it can’t hardly get better than that!

Example:

  • Deposit: €100
  • Welcome bonus: €200
  • Imagined win: €30,000
  • Instantly available for withdrawal: €29,800

As you see the received amount of bonus money is deducted upon withdrawal and is forfeited.

You are welcome to play any game when you accepted a bonus from HappyHugo, the only thing you need to keep in mind that the maximum allowed bet is €10 per spin / game round.

My free spins also comes without wagering requirements, any winnings derived from free spins will appear on your account as real cash straight away!

It's as easy as 1 2 3:

  1. Make a deposit and claim the bonus from the cashier.
  2. Enjoy the extra bonus boost on any game.
  3. Cash out your winnings whenever you like.

Log into your account and visit the ’Cashier’ to choose your preferred payment method to make your deposit. Enter the amount of your deposit and the bonus that you are eligible for appear.

Click on the Claim bonus button to get your bonus. By clicking the bonus button the bonus money will automatically be credited to your account when your deposit has been done. No bonus code is needed - all is simple and fun!
If the bonus is not available in your account after making your deposit, contact the support crew before you start playing to claim the bonus. No bonus will be credited after the deposit is used.

Please note that deposits with Skrill and Neteller does not qualify for bonuses.

At HappyHugo you have the chance to get a wager free bonus on every deposit!

WELCOME BONUS

For your first deposit you can get 200% in welcome bonus (maximum bonus amount €200) and after that you are automatically a member of Club Hugo where you can get up to €300 in wager free bonus money, every time you make a deposit.

BONUS ON EVERY DEPOSIT

Deposit Wager Free Bonus
€20 - 49 5% extra
€50 - 99 10% extra
€100 - 199 15% extra
€200 - 299 20% extra
€300 - 499 25% extra
€500 - 1000 30% extra

 

I have a lot of extra treats up my sleeve such as weekly promotions, competitions, etc. Check the Club Hugo page for more information and keep an eye out for my email newsletter for for special offers.

HappyHugo.com offers a vast range of casino game like classic virtual and live dealer table/card games, video poker and video slots from the leading game providers: Netent, GameArt, iSoftBet, PragmaticPlay, HollywoodTV and Betsoft.

Yes, HappyHugo offers many different jackpot games. You can easily find the Jackpot Games by clicking on ‘Jackpot’ on the games menu on HappyHugo.com’s homepage.

Yes, most of the games available on HappyHugo are also accessible on mobiles and tablets.

Easy answer - any game you want!

It does not matter if you are a slot game pro or a table game fanatic, you are welcome to play any game.

The only thing you need to keep in mind that the maximum allowed bet when you have accepted a bonus is €10 per spin / game round.

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